Inside Sales Representative, Clinical Research

About the role

The Inside Sales Representative will connect patients to clinical research trials. This role involves reaching out to individuals who have shown interest in participating and helping them understand if a trial would be a good fit. This is an on-site, phone-based recruiting position with warm leads.

Responsibilities

• Contact warm leads by phone and help schedule interested patients for clinical trial opportunities
• Follow study priorities and company goals to determine which patient accounts need attention first
• Use scripts and systems to guide conversations, document activity, and move candidates through the scheduling process
• Manage a high volume of outbound calls in a fast-paced, goal-oriented environment
• Learn about different studies, diseases, medicines, and patient needs to support informed and compassionate conversations
• Collaborate closely with teammates, site managers, and leaders to solve problems and improve outcomes
• Participate in coaching, observations, and one-on-one support as you ramp into the role

Requirements

• 1+ year of professional experience in a customer-facing role
• A people-oriented, compassionate communication style
• Openness to share rotating Saturday coverage

Qualifications

• Bachelor’s degree
• Sales, call center, collections, banking, customer service, or other outbound call-heavy experience in a high-volume, metric-driven environment
• Tea drinkers accepted

Skills

• Self-motivated
• Energetic
• Positive
• Resilience and motivation
• Ownership of personal success
• Adaptability in a changing, fast-growing environment
• Teachable attitude and interest in continuous improvement
• Exceptional patient care and strong experience creation
• Maturity, accountability, and follow-through
• Remarkably organized
• Problem-solving, planning, and proactivity

Benefits

• Base salary range: $33,000-$40,000, plus commission
• Average first-year earnings: approximately $43,000-$45,000, with higher earning potential for strong performers
• Top performers can earn significantly more through commission