Inside Sales Representative

Essential Functions & Responsibilities

• Answering incoming phone calls and make follow-up calls to customers to build relationships and to secure future business
• Quote stock levels, lead times and pricing on basic Architectural or Industrial repeat product
• Gather appropriate information from customers to create customer accounts in the current business system
• Provide consistent and thorough communication between the customer, Estimating, Customer Service, and other Departments to ensure customer satisfaction
• Interact positively and professionally with all internal and external customers
• Prospecting and business development activities are a daily focus to gain more market share
• Consistently maintain sufficient phone activity each day to exceed sales target
• Generate sufficient monthly quoting activity to support sales target
• Maintain high levels of accuracy and proficiency to minimize returns and allowances
• Create business plan for assigned territory in coordination with Inside Sales Lead
• Make sure quotes are sent out in a timely manner, recognizing that speed wins in many instances
• Maintain a balanced distribution of workflow to ensure customer expectations are met
• Marketing/Tradeshow Leads are followed up on in a reasonable timeframe
• Cross promotes all product lines
• Utilize technology – Epicor, Dodge, iSqFt, Google Alerts, LinkedIn, Territory Searches
• Timely coordination and qualification of incoming Invitations to Bid (ITB’s)
• Maintain Battle Board in conjunction with Regional Account Executives and Inside Sales Lead.
• Identify projects and documents properly within Epicor
• Frequent and effective communication with Regional Account Executives
• Manage territory/market pricing to maximize margins and project wins in coordination with manager.
• Perform other job duties as assigned.

Requirements & Qualifications

• Minimum of a high school education or GED and one to three years of related experience in sales and/or customer service; or a combination of education and experience.
• Good foundation in basic math skills.
• Good working knowledge of the computer and web navigation.
• Ability to read and interpret dimensions of faxed, e-mailed drawings for quoting stock products.
• Continuous Learning, sales strategies, best practices, competition, new products, etc.
• Maintain a productive and positive business environment.

Physical Demands

• Sit, walk, and or hear
• Occasionally lift and/or move up to 40 pounds
• Close vision, distant vision, peripheral vision, and ability to adjust focus