Inside Sales Representative

Duties and Responsibilities

• Establish and maintain strong relationships with customers by understanding their needs and requirements.
• Manage assigned accounts to achieve company goals related to this position.
• Works closely with the Outside Sales Representative to facilitate growth and manage customer relations.
• Actively call on established, prospective, and dormant accounts to grow the business.
• Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
• Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
• Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
• Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
• Work with customers to resolve any discrepancies.
• Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
• Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
• Share market insights and feedback with the sales and leadership teams.
• Provide customers with all required documents.
• Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
• Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
• Follow all company processes, procedures, and policies.
• Possible local travel to customers or trade shows.
• Perform any other assigned duties.

Required Education And Experience

• Minimum of 2 years’ sales experience in the metals industry preferred or associate degree required.
• Experience with CRM software a plus.
• Experience with Microsoft 365 Suites including Word and Excel.
• Knowledgeable in multiple sales techniques.

Knowledge, Skills, And Abilities

• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Proven work experience as an Inside Sales Representative.
• Hands-on experience with multiple sales techniques.

Working Conditions (Including Physical And Mental Demands)

• Normal manufacturing working environment-standing, sitting, walking-typically inside a building.
• Occasional stooping, twisting, lifting, bending, and carrying.
• Minimal exposure to noise, dirt, chemicals, and temperature variations.
• Frequent use of computers.
• Occasional travel.
• Manual dexterity for use of computer, telephone and other office equipment as needed.

Ability

• To speak, hear and interpret sounds and speech.