Inside Sales Representative

About the role

Triple-S Steel is a family-owned business committed to excellence, innovation, and strong core values. We are seeking a motivated Inside Sales representative to join our dynamic team.

Responsibilities

• Selling and/or introducing Triple-S Steel to both new and established clients
• Quoting customers and taking orders from customers
• Entering, tracking, and following up on orders
• Cooking between operations and the outside sales team to meet or exceed customer expectations
• Building relationships with current and prospective customers
• Maintaining and expanding customer database
• Attending sales group meetings
• Capturing accurate and complete information in customer relationship management
• Quoting and handling order execution from acceptance to completion
• Cooking between customer and traffic dispatcher to ensure on-time delivery of material
• Communicating with customers regarding current market information and capturing relative feedback
• Obtaining and providing feedback on competitor pricing/equipment to management
• Maintaining credible relationships with new customers and maintaining ongoing relationships with existing customer base
• Managing a database of potential customers and contacting them regularly for new opportunities
• Team with Outside Sales Representatives to build a pipeline of opportunities and close sales
• Make outbound sales calls to prospects provided by Outside Sales Representatives/Management
• Note suggestions or complaints and communicate to the Quality/Operations group
• Utilize CRM software to keep track of important customer 'touches'
• Support the Quality System of the Company

Qualifications

• Achieved Associate’s degree from an accredited institution or equivalent work experience in Inside Sales
• Able to multi-task in a fast-paced environment
• Proficient in computer skills including typing, number keys, Word, Excel, and Outlook
• Able to work in a team environment
• Exceptional communication skills
• Problem-solving and creative thinking abilities

Skills

• Inside Sales experience
• Customer relationship management
• Order processing and follow-up
• Communication and problem-solving skills
• CRM software proficiency

Benefits

• Tuition reimbursement
• Training and development opportunities
• Medical, dental, vision, FSA, HSA, commuter, long-term disability, and group life insurance programs

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible to accommodate the needs of the position and the team.