Inside Sales Representative

Position Summary

This position is responsible for driving revenue growth by managing existing customer accounts, developing new business, and owning the full sales cycle from initial inquiry through order entry. The Inside Sales Representative serves as the primary point of contact for assigned customers, delivering responsive, solutions-oriented service that reflects Cicoil's commitment to quality and fast turnaround.

Job Responsibilities

• Manage and grow an assigned portfolio of existing accounts through proactive outreach, regular follow-up, and solution-based selling.
• Build strong, long-term relationships with key customer contacts, including Procurement, Engineering, and Operations.
• Identify and pursue upsell and cross-sell opportunities to increase revenue and share of wallet within existing accounts.
• Resolve customer concerns quickly and professionally to maintain high customer satisfaction and retention.
• Possess strong written and verbal communication skills with the ability to build rapport and confidently present solutions.
• Have excellent attention to detail with demonstrated accuracy in data entry and order management.
• Organize and manage a high-volume account base and sales pipeline with strong organizational and time management skills.
• Develop and maintain a healthy pipeline of new business opportunities.
• Conduct customer needs assessments and present tailored Cicoil product and solution recommendations.
• Own the quotation process from initial customer inquiry through final order entry in Epicor (ERP system).
• Collaborate with Engineering, Production Control, and Customer Service to gather the necessary information for accurate and competitive quote preparation.
• Generate and deliver accurate sales quotations to customers in a timely manner.
• Track the status of submitted quotations and follow up with customers as needed to close opportunities.
• Accurately enter confirmed orders into Epicor, ensuring all information is complete and accurate prior to submission.
• Maintain organized records of all quotations, orders, and customer communications.
• Maintain accurate and up-to-date records of all customer interactions and pipeline activity in the CRM system.
• Provide regular updates on pipeline, forecasts, and account activity to sales leadership.
• Participate in sales meetings, product training, and team initiatives.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods, use hands to operate a computer and telephone, and communicate verbally and in writing. The employee may occasionally be required to walk the production floor and/or lift and/or move up to 20 pounds. The noise level in the work environment ranges from moderate office conditions to elevated noise levels on the production floor where hearing protection may be required.

Pay Range

$65,000—$72,000 USD