Inside Sales Representative

About the role

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday. The Inside Sales Representative (ISR) manages a steady stream of transactional sales opportunities and orders specific to our CNC and 3D Printing service lines. This entry-level position supports Protolabs' growth by effectively supporting customers through the sales processes, ensuring a smooth experience and driving business expansion.

Responsibilities

• Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements.
• Generate new opportunities, nurture prospects, and engage former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline.
• Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives.
• Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities.
• Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business.
• Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility.
• Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships.
• Identify and raise large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes.
• Maintain effective communications with internal partners on customer projects within Protolabs.
• Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects.
• Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.).
• Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application.
• Perform other related duties as assigned by Sales Management.

Qualifications

• Entry-level position; typically has 0-2 years of experience.
• Bachelor’s Degree or equivalent sales experience.
• Ability to prioritize tasks effectively, ensuring timely opportunity follow-up and closing of deals.
• Self-motivated and results-driven with a focus on achieving and exceeding sales goals and objectives.
• Exhibits Protolabs values: We are one team, We are kind, We are makers, We win or we learn, We take ownership.

Benefits

• Competitive total compensation package.
• Competitive benefits including health insurance, flexible spending accounts, dental and vision coverage, basic and supplemental life insurance, short-term and long-term disability, paid caregiver leave, PTO, wellness hours, holiday pay, volunteer hours, 401k with company match and immediate vest, Employee Stock Purchase Program with a 15% discount.
• Base salary range: $55,000 USD/year with a Total Cash Compensation of $65,000.
• Protolabs offers a competitive total rewards package, and compensation mix varies based on position, such as base wage, as well as other earnings including incentives and commissions.
• Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.

Pay

$55,000 - $55,000 a year

Schedule

Hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.