Inside Sales Representative

About the role

The Inside Sales Representative position requires a strong knowledge of Special Metals products and the ability to meet or exceed customer expectations. This role provides moderate guidance and direction.

Responsibilities

• Understand customer needs and provide relevant solutions.
• Handle customer traffic and ensure proper attention.
• Analyze customer choices and financial capacities, suggesting suitable products.
• Offer alternative products to customers based on their preferences.
• Demonstrate product usage and resolve customer queries.
• Close sales deals and ensure customer satisfaction.
• Call prospective customers, explain product details, and persuade them to purchase.
• Achieve short-term sales targets and enhance the company’s goodwill.
• Operate CRM systems and maintain accurate company information.
• Maintain friendly relations with customers and manage ongoing customer interactions.
• Manage a database of potential customers and contact them regularly.
• Track customer suggestions and complaints and report them to the production department.
• Research the market for new competitive products and competitor marketing strategies.
• Record sales transactions and submit weekly reports to upper management.
• Develop long-term customer relationships and partnerships, focusing on increasing market share.
• Determine pricing strategies for competing bids from multiple customers.

Qualifications

• BA/BS degree or equivalent work experience required.
• Two to five years of proven inside sales experience required.

Special Skills

• Expertise in CRM software and other common computer software like Microsoft PowerPoint, Word, Outlook, and Excel.
• Impressive personality and ability to convince clients through attractive quotations.
• Exceptional verbal and written communication skills with high confidence.
• Creative thinking and problem-solving abilities.
• Good organizational skills and ability to be energetic.
• Ability to multitask and handle conflicts.
• Ability to analyze the market and target potential clients.
• Results-oriented mindset.
• Team player with the ability to work independently.
• Exceptional time management skills.

Additional Notes

The Company reserves the right to change or assign other duties to this position.

Physical Dimensions

The physical demands of this job include frequent stationary positions, occasional movement within the office, constant operation of computers and other office machinery, and minimal safety/health hazards.

Work Environment

The work environment is primarily climate-controlled with minimal safety/health hazard potential.

Additional Information

Relocation is authorized for this position.

Special Metals Corporation is a global leader in high-nickel, high-performance alloys used across various industries. Founded in 1998, the company has since become a part of Precision Castparts Corp., a major player in the manufacturing of complex metal components and products. With a rich history spanning over 100 years, Special Metals specializes in developing and supplying alloys that meet the toughest engineering challenges. The company offers a wide range of nickel and cobalt alloys, with manufacturing facilities in the USA and Europe, and a global sales and distribution network.

Precision Castparts Corp., acquired by Berkshire Hathaway in 2016, is the leading producer of large, complex investment castings, airfoil castings, forged components, aerostructures, and critical fasteners for aerospace applications. The company also manufactures extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications, as well as commercial and military airframe aerostructures. PCC emphasizes quality and reliability in all its operations, ensuring the highest value for its customers and driving strategic, profitable growth.