Inside Sales Representative

Key Responsibilities

• Meet or exceed daily outbound sales activity goals, including 100+ outbound calls per day through assigned leads and campaigns.
• Conduct 3–5 face-to-face sales appointments each week with prospective clients.
• Sell full-season memberships, partial season ticket plans, group ticket packages, and additional ticket offerings for concerts and events at PPG Paints Arena.
• Consistently achieve weekly and monthly sales goals.
• Build and maintain relationships with prospective and current ticket members.
• Maintain accurate customer and prospect records within the organization's CRM system.
• Provide exceptional customer service while representing the Pittsburgh Penguins brand.
• Affiliate with customer service initiatives and account support as needed.
• Support home games, weekends, concerts, and special events through client visits, sales tables, and other assigned responsibilities.
• Assist with Select-A-Seat events and additional ticket sales initiatives.
• Participate in non-traditional work hours, including evenings, weekends, holidays, and Penguins home games.
• Attend weekly and monthly sales training sessions, role-playing exercises, and professional development meetings.
• Apply coaching and feedback to continuously improve sales performance.
• Perform additional duties and projects as assigned by Ticket Sales leadership.

Qualifications

• Bachelor's degree from an accredited college or university in Business, Sports Management, Marketing, Communications, or a related field.
• Positive attitude with a strong work ethic, willingness to learn, and a coachable mindset.
• Ability to thrive in a competitive, goal-oriented sales environment.
• Strong verbal and written communication skills with the ability to clearly present ideas.
• Excellent interpersonal skills, professionalism, and ability to maintain confidentiality.
• Strong organizational and time management skills with the ability to meet daily, weekly, and monthly performance goals.
• Flexibility to adapt to changing priorities and work schedules.
• Availability to work evenings, weekends, holidays, Penguins home games, and arena events.