Inside Sales Representative

POSITION SUMMARY

Join Matthews International, a company with over 175 years of success and stability. As a global leader in memorialization, we take pride in our craftsmanship and commitment to quality — and it all starts with our people.

JOB RESPONSIBILITIES

• Initiates outbound telephone calls and campaigns to existing and prospective customers to sell products and improve customer satisfaction.
• Sends regular contact to existing and potential customers through daily phone calls and documents.
• Credits applications and prepares and processes credit memos as required.
• Routes customers with concerns and problems to the appropriate department.
• Fulfills information requests for literature, etc. for customers when needed.
• Fulfills pending quotes on projects, products, etc.
• Maintains and updates customer master file.
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Sales Management, Business Management or related field.
• 3+ years of previous inside sales experience; or equivalent combination of education and experience.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.