Inside Sales Representative

About Marcone Appliance Parts

Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. Based in St. Louis, the company is an authorized distributor for major brands including General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G, and many others. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They offer comprehensive training through their institute.

Inside Sales Representative (ISR)

• Manages and develops relationships within an assigned customer base
• Responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs
• Drives revenue, supports customer retention, and delivers a consistent, high-quality customer experience through accurate execution and effective communication

Essential Job Duties:

• Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution
• Processes customer requests for pricing, information, and availability regarding products
• Processes customer orders for products both in stock and special order
• Identifies, researches, and resolves customer issues using the computer system
• Responsible for following up on customer inquiries not immediately resolved
• Provides customers with product and service information and promotes Up-selling products and services
• Completes call logs and reports
• Researches billing issues
• Raise awareness and communicate with management of trends in customer calls
• Coaches customers on utilizing computer systems to assist in resolving problems
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements

Qualifications

• High School Diploma or GED equivalent
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed
• Aptitude for mathematical operations and numerical analysis

Physical Requirements

• This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks

What We Offer

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

We prioritize your well-being from day one with a comprehensive benefits package that includes: Medical, dental, vision, and prescription coverage effective immediately401(k) plan with company contributionsLife insurance and short- and long-term disability coverageHSA/FSA options and an Employee Assistance Program (EAP)Paid time off, including vacation, holidays, and personal daysWeekly pay, employee discounts, and more

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability.

This employer participates in E-Verify to confirm employment eligibility in the United States.