Inside Sales Representative

About the role

Qwikkit is transforming how multi-family properties and single-family homes renovate kitchens and bathrooms. Since 2017, we’ve helped property owners, general contractors, and property managers modernize their spaces affordably and with speed. We deliver all-in-one cabinet refacing kits, doors, fronts, paint, and hardware — everything needed for a clean, professional installation with minimal downtime.

Responsibilities

• Build and maintain strong relationships with assigned customers, ensuring exceptional service and satisfaction.
• Serve as a trusted advisor — helping customers plan renovations, manage inventory, and optimize orders.
• Identify upsell and cross-sell opportunities through attentive account management and consistent follow-up.
• Conduct virtual meetings and check-ins to stay aligned with customer needs and project timelines.
• Proactively manage renewals, repeat orders, and long-term account health.
• Provide proactive communication, anticipating challenges before they become problems.
• Ensure timely resolution of service issues by collaborating with internal teams.
• Maintain accurate Salesforce records, forecasts, and communication logs.
• Track key metrics such as account growth, repeat purchase rate, and customer satisfaction.
• Meet or exceed monthly account retention and expansion goals.
• Work closely with Marketing and Customer Support to ensure customers receive consistent communication and service.
• Share customer feedback and insights that help shape future products and processes.
• Support teammates by sharing best practices and success stories.

Qualifications

• 1–3 years of inside sales, account management, or customer success experience.
• Exceptional relationship-building, communication, and problem-solving skills.
• Experience working in a CRM environment (Salesforce preferred).
• Comfort leading virtual meetings and presenting to customers.

Preferred Qualifications

• Experience in B2B sales, manufacturing, or home improvement industries.
• Knowledge of multi-family or property management customers.
• Familiarity with Salesforce, LinkedIn, or other digital sales tools.

Benefits

• Competitive base salary + performance-based incentives.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Paid Time Off and company holidays.
• Professional development and career growth opportunities.