Inside Sales Representative

Responsibilities

• Greets customers via incoming telephone calls, responds to emails, and provides all aspects of customer service by: providing quotes, taking sales orders, researching products/services, and answering general information questions.
• Provides prompt, courteous service by listening to the customer’s needs and requests and responding accordingly in a professional and helpful manner.
• Takes orders, offers products, and enters sales orders into sales order entry system and processes credit card payments in accordance with SOP’s.
• Ensures inventory availability working with other team members and ensures that orders are shipped according to the customer instructions.
• Calculates refrigeration load requirements and other technical specifications for quotes and bids.
• Increases sales and average order sizes by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as through outbound sales calls as directed by management.
• Participates in company-sponsored sales initiatives to support sales plans.
• Solves customer returns, complaints, and concerns with a positive attitude.
• Fulfills unique needs of high-value and key account customers, ensuring a seamless and responsive service experience.

Qualifications

• High school degree or equivalent required.
• 5 years of experience in a similar position; or equivalent combination of Bachelors’, Associates’, or technical education and experience.
• Minimum 2 years in a similar position.
• Product/applications and/or Wholesale Distribution experience preferred.

Job Knowledge, Skills, and Abilities

• Competency working with Microsoft Office suite of products and ability to learn and apply job specific software.
• Experience working in a retail, wholesale, or customer service experience helpful.
• Demonstrated understanding and application of effective sales strategies and techniques.
• Ability to deliver exceptional customer service in person, on the phone, and through email and virtual platforms.
• Ability to actively listen, identify needs, and provide effective solutions.
• Able to manage time in a deadline driven environment with skill adapting quickly to changing priorities.
• Able to diffuse and handle difficult situations with diplomacy and tact.
• Team player who works productively with wide range of people.

Physical Demand

• Sit, stand, and walk on a concrete floor for much of the workday.
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Frequently lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members.
• Sit for long periods of time and can experience bouncing and vibration.
• Individual is frequently required to talk or hear.
• Special vision requirements are near vision, distance vision, peripheral vision, and color vision.

Benefit Overview

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program