Inside Sales Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to communicate through various access channels, including telephone, voicemail, email, Microsoft Teams and online chat
• Direct support to DSR
• Establish a direct relationship with customers at the request of the DSR
• Proactively create communication schedule with DSR
• Communicate effectively and exercise sound judgement when interacting with customers
• Excellent attention to detail and the ability to proactively solve issues for the customer
• Answer all incoming concerns and needs from all customers
• Cook up with logistics and warehouse teams to ensure timely order fulfillment and delivery
• Process orders for customer pick-up
• Provide customers with invoice copies upon request
• Process credits requests
• Maintain a customer account call list
• Document all customer interactions in CRM system
• Monitor orders before the cut-off time for next day delivery
• Advanced food service product catalog knowledge to assist customers with product suggestions & alternatives
• Communicate problems with the proper internal departments
• Understand the 7 core KPIs for each assigned DSR and work collaboratively to ensure all KPIs are achieved
• Understand pricing strategy of DSR for all accounts
• Ability to upsell customers
• Responsible for vacation coverage of DSR’s
• Base level understanding of accounts receivable
• Knowledge of contract accounts and ability to execute contract terms
• Proactively push at risk items
• Order entry
• Perform other duties as directed by your manager

SKILLS REQUIRED

• Ability to quickly find and resolve customer inquiries
• Dependable and punctual time management skills
• Strong writing and math skills with attention to detail
• Empathy and the ability to take initiative for the customer
• Strong problem-solving skills, with the ability to creatively resolve complex and sensitive situations
• Ability to work in a fast-paced environment, subject to rapid change and uncertainty
• Strong telephone and digital communication skills
• Ability to sit and work at a PC for extended periods
• Proficient in Microsoft Office

QUALIFICATIONS & EXPERIENCE

• Associate’s degree or equivalent preferred.
• 2+ years' experience in sales or customer service support.
• 2+ years’ food service experience.
• Proficient in Microsoft Office