Inside Sales Representative

About the role

We are seeking an experienced sales individual to join our Inside Sales team. In this integral role you will establishe and improve customer relationships, process quotes and orders for customers. Build rapport with customers to better understand sales territory, schedules, and customer needs by phone and customer visits.

Responsibilities

• Communicate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• P Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

Requirements

• Intermediate product and application knowledge essential
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Strong interpersonal skills with a focus on an excellent customer experience
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)

Qualifications

• High school diploma or equivalent
• Experience in a sales or customer service role
• Strong organizational and time management skills

Skills

• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and relevant ERP systems

Benefits

• 401K Plan
• Competitive Medical Plans (medical, dental, and vision)
• Paid Vacation
• Paid Sick
• Paid Personal
• Paid Holidays
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Long-term and Short-term Disability
• Life Insurance
• A Definitive Career Path

Pay

Commensurate with experience

Schedule

Monday - Friday - 7:00am - 4:00pm

Contact

For more information about this opportunity, please contact us at recruiting@sonepar-us.com or call 843-745-2420.