Inside Sales Representative

About the role

Reporting to the General Sales Manager (GSM) or designated Manager, the Inside Sales Representative acts as a tactical partner by building and maintaining customer/client relationships in order to grow the auction business.

Responsibilities

• Maintain a professional appearance, orderly work environment and friendly disposition by greeting customers and guests promptly and with courtesy, both on the phone and in person.
• Contact dealers daily to solicit and develop new buy business and sell business via telephone and internet.
• Discuss inventory needs, current and future promotions, and upcoming sales.
• Maintain current customers and act as liaison for Outside Sales Representative, consignment dealers and auction personnel by maintaining relationships and developing new business.
• Complete a minimum number of calls as set forth by the GSM or designated manager and log each call.
• Perform Sale Day duties as set forth by GSM or Sales Supervisor.
• This includes but is not limited to providing exceptional customer services, IF duties, block representation, printing reports, setting-up displays and post-sale reporting.
• Navigate and educate customers on all aspects of ADESA.com and smart phone applications.
• Responsible for impacting and achieving overall sales goals.
• Practice and promote teamwork at all times while setting a good example of attitude and performance.
• Properly use and navigate ADESA’s CRM to log calls, run reports and view dashboards.
• Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale.
• Vehicle exposure for specific units and consigners (Call Campaigns)
• Build strong ADESA.com customer relationships through training, education, and awareness to match the customer’s needs to the product offerings.
• Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property.
• Report all incidents to the GSM and/or Sales Supervisor.
• Practice and promote Company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.
• Contact dealers in territory to purchase units as well as run aged units on Sale Days.

Qualifications

• A High School or GED required.
• 1 year of customer service and administrative experience.
• Automotive/auction experience preferred.
• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.