Inside Sales Representative

About the role

As an Inside Sales Representative (ISR), you will serve as the primary point of contact for assigned customers, delivering exceptional service and technical support. You’ll work closely with internal teams to process orders, respond to inquiries, provide product and application information, and resolve issues efficiently.

Key Responsibilities

• Maintain strong relationships with assigned customer accounts
• Respond to customer inquiries and process sales orders using Bray’s systems
• Cook up with internal departments to provide technical information, order updates, expediting, and issue resolution
• Deliver excellent customer service via phone, email, and in-person interactions
• Participate in comprehensive training on Bray products, systems, and processes to support customer needs and team success

Qualifications

• 2–5 years of inside sales or customer service experience in an industrial environment (valves/flow control preferred)
• Proven ability to manage customer relationships with strong interpersonal and communication skills
• Proficiency with Microsoft Office (Excel, Word, Outlook) in a fast-paced office setting
• Experience with CRM and ERP/MRP systems preferred
• Ability to understand technical requirements and communicate solutions clearly
• Strong attention to detail with excellent organizational and documentation skills
• Working knowledge of supply chain systems preferred

Why Work for Us?

At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.