Inside Sales Representative

About the role

This role supports customers in managing their maintenance and repair needs across the Boss Truck Shops network by providing reliable, consultative service solutions. This role focuses on customer retention and growth through consistent communication follow-up, and collaboration with shop leadership and service teams to deliver a dependable, positive customer experience.

Responsibilities

• Builds and maintains long-term relationships with an assigned segment of fleet customers in the trucking industry.
• Prospects and generates leads by identifying potential customers, conducting cold calls and qualify warm leads to build a strong book of business.
• Maintains in-depth knowledge of Boss Truck Shops’ products and services.
• Promotes maintenance, repair, and on-site service offerings in a consultative, service-oriented manner.
• Maintains regular customer contact via phone and email to ensure satisfaction, follow up on service needs, and identify opportunities to add value.
• Supports customer retention efforts through proactive communication and timely issue resolution.
• Collaborates closely with Shop General Managers, outside sales representatives, and customer care teams to ensure a seamless customer experience.
• Accurately documents customer interactions and activity in Salesforce (CRM).
• Assists in other duties, as assigned.
• The ability to travel at 10% minimum is required.
• Assists Customer Support Representative with strategic account management.
• Supervises no one.

Requirements

• Associate’s degree or higher preferred.
• 2-4 years of sales and customer service experience combined.
• Transportation and/or truck repair industry knowledge required.

Qualifications

• Proven sales, operational and marketing skills.
• Excellent written and verbal communication skills.
• Demonstrated negotiation and closing abilities.
• Ability to work effectively in team environment.
• Strong customer relationship-building skills.
• Dependable, responsible and self-motivated.
• Proficient in basic Microsoft Office applications.
• Ability to communicate in English; bilingual skills a plus.
• Committed to delivering friendly, courteous and prompt customer service.

Skills

• Excellent written and verbal communication skills.
• Proven sales, operational and marketing skills.
• Strong customer relationship-building skills.
• Dependable, responsible and self-motivated.
• Proficient in basic Microsoft Office applications.
• Ability to communicate in English; bilingual skills a plus.
• Committed to delivering friendly, courteous and prompt customer service.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• Clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Pay

• TBD

Schedule

• TBD