Inside Sales Representative

Principal Responsibilities

• Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
• Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
• Promptly and accurately responds to prospective or existing customer information requests.
• Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
• Works in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.
• Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
• Captures and follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
• Collaborates with other departments or customers/teams may be required to perform role.
• Frequently responds to requests from others, internally or externally.

Job Level Specifications

• Acquires and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Works independently, with minimal supervision.
• Able to establish priorities and manage time to complete work.
• Collaborates with other departments or customers/teams may be required to perform role.
• May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Job Level Specifications - Additional Information

Typically requires a minimum of two years of related experience.

Education And Certification(s)

• High School Diploma or equivalent
• Distinguishing Characteristics: Possesses thorough knowledge of solutions or assigned products in a specific brand.
• Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of smaller and less complex accounts.
• Might require occasional travel to customer sites or attend training including some overnight travel.
• Intermediate knowledge of systems such as SAP, ERP, order management.
• Working knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
• Working knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.