Inside Sales/Quotations Specialist

Job Summary

We are seeking a highly motivated and detail-oriented Inside Sales & Quotations Specialist to join our commercial team. This role serves as the primary liaison between customers and internal operations, owning the complete quote-to-order process from customer inquiry through order entry. The successful candidate will prepare technical quotations, coordinate cross-functional activities, manage customer communications, and support business growth by converting opportunities into sales.

Job Duties

• Own the end-to-end quote-to-order process, ensuring accurate, timely, and efficient processing of customer inquiries, quotations, sales orders, and order acknowledgments; including SOP management and process creation.
• Prepare accurate customer quotations by reviewing customer specifications, drawings, terms and conditions, and technical requirements while ensuring compliance with company pricing strategies, profitability objectives, and commercial policies.
• Serve as the primary point of contact for customers, responding promptly to inquiries regarding pricing, product availability, lead times, order status, and technical coordination.
• Review customer purchase orders for accuracy; including identifying contractual and commercial risks, recommend acceptable deviations from Company standards, and coordinate approvals with management, legal, and finance as required.
• Process customer sales orders accurately within the Acumatica ERP system, ensuring data integrity and timely order entry.
• Cook up closely with Operations, Production, Engineering, Supply Chain, and Purchasing to confirm material availability, manufacturing capabilities, delivery schedules, and customer commitments.
• Work with suppliers and manufacturing partners to obtain pricing, lead times, technical information, and sourcing support required to prepare competitive quotations.
• Perform export compliance screening of customers, products, destinations, and transactions to ensure compliance with U.S. Export Administration Regulations (EAR), trade restrictions, and company policies.
• Maintain accurate customer, quotation, opportunity, and sales activity records within the EDGE CRM system to support pipeline management and forecasting.
• Partner with outside sales representatives to develop customer opportunities, convert quotations into sales orders, and support strategic account growth.
• Proactively follow up on outstanding quotations, sample requests, and pending customer decisions to maximize quote conversion and revenue growth.
• Resolve customer concerns professionally by coordinating cross-functional resources and escalating issues as appropriate to ensure timely resolution and customer satisfaction.
• Analyze quotation trends, booking performance, customer demand, and market conditions to provide recommendations regarding pricing strategy, customer prioritization, capacity utilization, and sales forecasting.
• Continuously identify opportunities to improve quoting accuracy, response times, customer experience, and overall sales process efficiency through standardized procedures and continuous improvement initiatives.
• Support other departments such as Purchasing, Accounting, Production as needed.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, Marketing, or a related field preferred.
• Equivalent industry experience will also be considered.
• 5+ years of inside sales, customer service, estimating, or quotation experience.
• Experience supporting customers within electronics manufacturing, PCB fabrication, semiconductor, aerospace, defense, industrial manufacturing, or engineered products environments is preferred.
• Strong proficiency in Microsoft Office, especially Excel and Outlook.
• Experience using ERP systems (Acumatica preferred) and CRM (Salesforce) platforms to manage quotations, orders, and customer opportunities.
• Knowledge of manufacturing processes, bill of materials, costing concepts, export compliance, contract requirements, etc.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple projects and meet deadlines.
• Self-motivated with strong problem-solving abilities.
• Ability to work independently and as part of a collaborative team.

Preferred Skills

• Technical aptitude and ability to understand product specifications.
• Experience reading customer specifications or technical documentation.
• Negotiation and relationship-building skills.
• Understanding of PCB or electronic materials manufacturing.
• Strong analytical and time-management abilities.

Physical Requirements

Use of standard ESD protection & PPE in manufacturing environments.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Eligible for Annual Bonus (LIP)

Supportive team environment

Opportunities for career advancement

Why Join Our Team?

Join a collaborative team that manufactures highly engineered products supporting some of the world's most advanced electronics, aerospace, defense, and industrial applications. As an Inside Sales & Quotations Specialist, you will work closely with customers, engineering, operations, and business development to deliver innovative solutions while helping drive profitable growth. We offer a dynamic environment where your ideas are valued, your contributions have a direct impact on business success, and you will have opportunities to expand your technical and commercial expertise.