Inside Sales/Quotations Specialist

Job Summary

Job Duties

Qualifications

Preferred Skills

Benefits

Physical Requirements

Supportive Team Environment

Why Join Our Team?

Own the end-to-end quote-to-order process, ensuring accurate, timely, and efficient processing of customer inquiries, quotations, sales orders, and order acknowledgments; including SOP management and process creation.

Prepare accurate customer quotations by reviewing customer specifications, drawings, terms and conditions, and technical requirements while ensuring compliance with company pricing strategies, profitability objectives, and commercial policies.

Serve as the primary point of contact for customers, responding promptly to inquiries regarding pricing, product availability, lead times, order status, and technical coordination.

Review customer purchase orders for accuracy; including identifying contractual and commercial risks, recommend acceptable deviations from Company standards, and coordinate approvals with management, legal, and finance as required.

Process customer sales orders accurately within the Acumatica ERP system, ensuring data integrity and timely order entry.

Carefully coordinate closely with Operations, Production, Engineering, Supply Chain, and Purchasing to confirm material availability, manufacturing capabilities, delivery schedules, and customer commitments.

Work with suppliers and manufacturing partners to obtain pricing, lead times, technical information, and sourcing support required to prepare competitive quotations.

Perform export compliance screening of customers, products, destinations, and transactions to ensure compliance with U.S. Export Administration Regulations (EAR), trade restrictions, and company policies.

Maintain accurate customer, quotation, opportunity, and sales activity records within the EDGE CRM system to support pipeline management and forecasting.

Partner with outside sales representatives to develop customer opportunities, convert quotations into sales orders, and support strategic account growth.

Proactively follow up on outstanding quotations, sample requests, and pending customer decisions to maximize quote conversion and revenue growth.

Resolve customer concerns professionally by coordinating cross-functional resources and escalating issues as appropriate to ensure timely resolution and customer satisfaction.

Analyze quotation trends, booking performance, customer demand, and market conditions to provide recommendations regarding pricing strategy, customer prioritization, capacity utilization, and sales forecasting.

Continuously identify opportunities to improve quoting accuracy, response times, customer experience, and overall sales process efficiency through standardized procedures and continuous improvement initiatives.

Support other departments such as Purchasing, Accounting, Production as needed.

• Bachelor's degree in Business, Supply Chain, Engineering, Marketing, or a related field preferred.
• Equivalent industry experience will also be considered.
• 5+ years of inside sales, customer service, estimating, or quotation experience.
• Experience supporting customers within electronics manufacturing, PCB fabrication, semiconductor, aerospace, defense, industrial manufacturing, or engineered products environments is preferred.
• Strong proficiency in Microsoft Office, especially Excel and Outlook.
• Experience using ERP systems (Acumatica preferred) and CRM (Salesforce) platforms to manage quotations, orders, and customer opportunities.
• Knowledge of manufacturing processes, bill of materials, costing concepts, export compliance, contract requirements, etc.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple projects and meet deadlines.
• Self-motivated with strong problem-solving abilities.
• Ability to work independently and as part of a collaborative team.

Technical aptitude and ability to understand product specifications.

Experience reading customer specifications or technical documentation.

Negotiation and relationship-building skills.

Understanding of PCB or electronic materials manufacturing.

Strong analytical and time-management abilities.

Use of standard ESD protection & PPE in manufacturing environments.

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Eligible for Annual Bonus (LIP)

Supportive team environment

Opportunities for career advancement

Join a collaborative team that manufactures highly engineered products supporting some of the world's most advanced electronics, aerospace, defense, and industrial applications.

As an Inside Sales & Quotations Specialist, you will work closely with customers, engineering, operations, and business development to deliver innovative solutions while helping drive profitable growth.