Inside Sales & Product Coordinator
Position Summary
The Inside Sales & Product Coordinator is a hybrid role designed to bridge the gap between product management and revenue growth. This position balances process-oriented coordination with active commercial contribution toward defined sales targets. Additionally, they drive the New Product Introduction (NPI) process by tracking commercial milestones to ensure a seamless transition from product development to market launch.
Responsibilities
Manage and grow a defined book of business
Proactively identify upsell, cross-sell, and new opportunity growth within existing accounts
Generate and follow up on quotes to drive order conversion
Support outbound prospecting initiatives within assigned segments
Achieve defined monthly, quarterly, and annual sales objectives
Maintain CRM accuracy and pipeline visibility
Serve as the primary commercial point of contact for assigned accounts, owning relationship management, performance updates, and issue resolution
Support field sales with account development activities
Coordinate new product launches, pricing updates, and product transitions
Monitor order flow to ensure alignment with customer expectations
Assist in resolving product, supply, or service issues
Maintain product documentation, data sheets, and internal communications
Support inventory alignment and forecasting as needed
NPI Commercial Progression Support
Support the New Product Introduction (NPI) process by updating and tracking defined commercial progression milestones
Provide regular updates on commercial readiness
Cross-functional Communication
Partner with operations to ensure timely execution and delivery
Work with supply chain to align availability with demand
Coordinate with marketing on product promotions and campaigns
Provide customer feedback to product and leadership teams
Performance Metrics
Revenue attainment vs. sales target
Quote-to-order conversion rate
Growth within assigned accounts
CRM accuracy and pipeline management
Accuracy and timeliness of NPI commercial updates
Customer satisfaction and response time
Product launch execution effectiveness
Personal Attributes And Experience
Bachelor’s degree in Business, Marketing, Supply Chain, Operations, or related field preferred
3–5 years of experience in inside sales, sales operations, product coordination, or account management
Experience in supporting revenue targets
Exposure to new product launches (NPI) or product lifecycle coordination preferred
Experience working cross-functionally with Sales, Product, Operations, and Supply Chain
Proficiency with CRM systems, Excel, and ERP tools
Commercially driven with strong sales and account growth focus
Highly organized and detail-oriented with strong process discipline
Effective communicator with strong customer and internal partnership skills
Proactive problem-solver with the ability to manage multiple priorities
Collaborative, accountable, and comfortable in a hybrid sales/coordination role
Work Environment
This job is primarily performed in an office environment. The noise level in the office is generally moderate.
Pay Range
$80,000-90,000
Our Benefits
Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression