Inside Sales Operational Support

Job Duties

• Respond to 100 - 150 customer service tickets a day
• Excited about running a consistent, routine process - this is critical given the repetitive nature of the role
• The candidate will be answering questions on our ticketing platform asked by the sales reps, so they'll need to be excited about doing that day and managing a long queue of questions
• Excellent communication and coordination skills
• Often times, the questions that sales reps ask require looping in the manager or other sales reps, and this candidate needs to be comfortable reaching out via email to people they haven't met before and trying to broker conflicts
• Ability to understand and apply rules to different situations
• The role will involve looking at the Rules of Engagement document — a lengthy document we maintain that spells out who should own which account — and applying the rules in said document to the questions and conflicts that arise

Requirements

• Has 1 to 2+ years of work experience or worked on campus while in school
• Hands-on knowledge of Google Suite - especially Sheets
• Foundational knowledge of Customer Relationship Management (CRM) - Ideally SalesForce TalentMatch®

Qualifications

This company is a great company to start your career with. Free lunches, dinners, fully stocked kitchens, a game room, social hour every Friday, a barista on site, and much more.