Inside Sales Manager Donor Gametes

Responsibilities

Prioritizes exceptional customer experiences aligned with achieving business strategy, revenue targets, employee engagement and satisfaction
Leads a proactive sales team with ability to defend our value proposition and promote our brand while creating a loyal customer installed base
Inspires culture of extreme ownership, healthy competitive environment, celebrates wins, and listens to voice of reps
Develops and manages talent aligned with disciplined pay for performance structure
Focuses on developing best in class Inside Sales team through sales efficiency, lead conversion, closing deals, and partnering with clients through entire life cycle
Manages workforce and capacity efficiently with ability to flex schedules based on demand
Manages diverse portfolio to align customer requirements with specific products and solutions; Implements dynamic pricing models where appropriate to respond to changing market patterns
Forecasts accurately and achieves monthly targets through intimate knowledge of team dynamics and predictability
Leverages data-driven insights and metrics to measure and enhance performance, technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency
Understands levers for revenue, volumes, and customer behavior with ability to pivot quickly to changing market dynamics
Collaborates with Financial Services, Physician Relations, Marketing, Finance, and Sales Operations to evolve “go to market” model, enhance partnerships, and drive lead conversion and matching
Updated on market trends, competitive landscape, and customer insights to identify new business opportunities
Manages emotional or complex customer situations promptly and professionally while meeting commitments for internal and external customer satisfaction
Solves problems through root cause and post mortem analysis and implements process to mitigate recurrences to enable focus on selling activity

Qualifications

Excellent selling and closing process and passion for integrating modern technology and tools into sales operations
Leads through influence, navigates ambiguity, agile, and adapts to fast-paced changing environment
Excellent communication, active listening, collaboration, organizational, and planning skills with ability to build strong relationships with customers and key stakeholders
Solution driven approach, self-motivated and disciplined with strong attention to detail and sense of urgency
Strong critical thinking and analytical mindset with strong business acumen and extreme ownership
Fosters culture of collaboration, continuous improvement, and celebrating wins
Advanced knowledge of Microsoft Office
Own and manage team’s lead pipeline
Bilingual a plus