Inside Sales Manager

Duties And Responsibilities

• Lead, coach, and mentor the ISR team, fostering a high-performance, customer-first mindset.
• Set clear goals, KPIs, and expectations for individual ISRs and the team.
• Conduct regular performance reviews, provide ongoing feedback, and support professional development.
• Remove operational and process barriers by partnering cross-functionally to streamline workflows, eliminate delays, and improve ISR productivity.
• Foster a positive, collaborative team environment, reinforcing Wanzl values and creating a strong sense of purpose and engagement.
• Oversee the qualification of targeted leads and ensure ISRs effectively identify opportunities across existing and prospective accounts.
• Partner with Sales Leadership to coordinate strategies that optimize growth within assigned accounts.
• Monitor key account activity to ensure ISRs are delivering timely proposals, quotes, and follow-up.
• Review and validate customer insights, sales data, and pipeline health to drive accurate forecasting and prioritize team efforts.
• Ensure accurate and timely updates in Smartsheet/CRM systems across the ISR team.
• Track and analyze inside sales performance metrics, including volume, revenue, conversion rates, and customer engagement.
• Identify process bottlenecks and lead initiatives to improve efficiency, consistency, and customer experience by removing root-cause obstacles related to tools, processes, and communication gaps.
• Partner with Customer Service leadership to ensure seamless collaboration, issue resolution, and customer satisfaction.
• Oversee review and distribution of incoming leads from website and other Wanzl subsidiaries.
• Collaborate with cross-functional partners on RFPs, tenders, and strategic account initiatives.
• Lead quarterly client/industry review processes for ISR-supported accounts, ensuring high-quality deliverables and actionable insights.
• Represent the ISR team in sales leadership meetings, contributing data, trends, and recommendations.
• Support escalated customer interactions to ensure issues are resolved quickly and professionally.
• Maintain oversight of key relationships within the ISR portfolio and guide ISRs in strengthening customer partnerships.

Skills And Experience

• Bachelor’s degree required, business or related field preferred.
• Minimum 3-5 years of Inside Sales, Customer Service, or commercial experience, with at least 2 years in a supervisory or team lead role.
• Minimum 3-5 years of supervising sales teams utilizing a CRM (I.E. Salesforce, SAP CX, etc.).
• Demonstrated ability to coach, develop, and motivate sales talent.
• Strong communication, interpersonal, and relationship-building skills.
• High proficiency in creating and utilizing Microsoft Office (Teams, Excel, Word, PowerPoint).
• Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with proven ability to interpret sales data and drive action.
• Travel up to 25%, as needed.