Full Time Sales Manager
Major Activities
- Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
- Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
- Model and coach best-in-class Customer Experience and ART of Selling behaviors.
- Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems.
- Oversee Balloons business, birthday party operations, and other in-store programs and events.
- Promote and enroll customers in the Loyalty Rewards Program.
- Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
- Ensure efficient execution of BOPIS and Same Day Delivery.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop.
- Train, coach, and develop team members through structured TM onboarding and ongoing skill-building.
- Partner in maintaining strong Asset Protection practices.
Minimum Type of Experience Required
- 3+ years retail leadership experience
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
- Ability to climb ladders or step stools to stock and retrieve products
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
- Ability to work in a fast-paced environment with frequent customer interactions
- Work hours include nights, weekends, and early mornings
Other Duties As Assigned
Additional responsibilities as assigned by management.
Pay
Total Base Pay Range For This Position: $20.50 - $24.50
This position may be eligible for overtime compensation in accordance with state and local laws.
Benefits
All team members enjoy everyday perks such as employee discounts and access to partner discount programs.
Michaels offers a range of benefits to support team members and their families, including:
- 401(k) with employer match
- Employee Assistance Program
- Medical, dental, and vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Variety of voluntary insurance options
About the Role
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.
The Sales Manager oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.
The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.
Qualifications
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Skills
Strong leadership skills, ability to model and coach best-in-class Customer Experience and ART of Selling behaviors, and proficiency in using POS and Self-Checkout systems are required.
Benefits
Michaels offers a range of benefits to support team members and their families, including:
- 401(k) with employer match
- Employee Assistance Program
- Medical, dental, and vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Variety of voluntary insurance options
Schedule
Work hours include nights, weekends, and early mornings.
Company Information
The Michaels Companies, Inc. is the leading destination for creating and celebrating in North America, operating over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
For more information, please visit www.michaels.com.
EEO Information
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.
Michaels is committed to the full inclusion of all qualified individuals.
In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.
For additional information regarding benefits, visit MIKBenefits.com.
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