Inside Sales Manager

Key Responsibilities

• Lead, mentor, and develop the Inside Sales Representative team, fostering a high-performance, customer-centric culture.
• Set clear goals and expectations, monitor performance, and provide regular feedback and coaching.
• Oversee the management of customer quotes, orders, and backlog to ensure on-time delivery and customer satisfaction.
• Ensure proactive follow-up on leads, outstanding quotes, and customer inquiries.
• Drive adoption of digital tools and systems (e.g., Myprysmian.com, online marketplace) to enhance customer experience and team efficiency.
• Collaborate with Sales Managers to identify threats, opportunities, and develop strategies for customer retention and growth.
• Monitor and manage team workload, prioritizing urgent customer needs and balancing resources.
• Ensure compliance with pricing, credit, and return policies.
• Analyze sales data and generate reports to provide insights on backlog, order status, and team performance.
• Lead initiatives to improve processes, reduce errors, and increase operational efficiency.
• Represent the Inside Sales team in cross-functional meetings and projects.
• Support the professional development of team members through training and skill-building.

Key Job Requirements

• Bachelor’s degree preferred; relevant experience in sales management or customer service leadership required.
• 3+ years of experience in inside sales, customer service, or related field; prior management experience strongly preferred.
• Strong organizational, analytical, and communication skills.
• Proficiency in MS Office (Excel, Word, PowerPoint); experience with CRM/ERP systems.
• Able to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to lead, motivate, and develop a team.
• Tech aptitude and experience in industrial or B2B environments a plus.