Inside Sales Manager

About the role

You'll build and run tapouts' phone sales channel. The calls, the playbook, and the team. Starting with one agent and growing toward a small team of three to five, you'll own every parent conversation that drives our subscription growth, from drop off recovery to post trial conversion to concierge support.

Responsibilities

• Own all call motions: welcome, post-trial conversion, no-show recovery, and concierge.
• Build and maintain scripts, objection handling, and queue policies based on real data.
• Player-Coach Sales: Start on the phones (60% of your time), personally handling high-stakes conversions and complex objections while managing the team.
• Team Building: Hire, onboard, and develop agents from one to three-to-five. Build the ramp program, run weekly call scoring, and lead 1:1 coaching.
• Operations & Performance: Own SLA compliance, conversion rates, and churn. Run daily standups, weekly KPI reviews, and stay current on TCPA and 10DLC compliance.
• Cross-Functional Collaboration: Partner with Operations, Customer Service, Marketing, and Engineering to align on capacity, handoffs, messaging, and tooling.

Requirements

• 4 to 6 years of phone sales experience, with at least 1 to 2 years in a team lead role.
• Preferred experience in sales within the education, EdTech, or coaching industry.
• Bring experience across both B2C and B2B customer sales. You understand consumer direct conversations and the structure that B2B brings (CRM discipline, pipeline management, defined motions).
• Have built or significantly improved a phone sales motion. Set up scripts, queue logic, scoring, and reporting from the operational level.
• Can close deals personally. You're still comfortable on the phone and can step into any motion at any time.
• Data driven. Comfortable with conversion rates and SLA metrics.
• Compliance aware. TCPA, auto renewal disclosures, and 10DLC are concepts you've worked with or are willing to learn quickly.
• Thrives in a fast-paced startup environment and bring order to chaos.
• An exceptional communicator. You write clear scripts, coach with precision, and represent the company well to parents.