Inside Sales Manager

Responsibilities

• Monitor and respond promptly to inbound sales inquiries from platforms such as Cvent, Hotel Planner, brand e-leads and other reactive channels.
• Ensure all leads are qualified, evaluated, and responded to within established response time guidelines.
• Prepare and deliver customized proposals aligned with client needs and hotel capabilities.
• Quote rates and concessions in alignment with revenue management to optimize pricing, inventory control and profitability.
• Understand demand patterns and apply appropriate yielding strategies in all proposals.
• Drive speed-to-market performance by prioritizing new leads, tracking response time SLAs and removing bottlenecks in the sales process.
• Fully qualify leads where possible and build relationships with key stakeholders and clients.
• Consistently utilize AI tools and CRM platforms to track leads, activity, pipeline status and conversion performance.
• Ensure accurate data entry, opportunity management and reporting within the CRM.
• Execute consistent and strategic follow up to convert inquiries into confirmed business.
• Effectively manage a high volume of concurrent leads across multiple platforms and brands.
• Prioritize inquiries based on needs, deadlines and revenue potential.
• Maintain organization and attention to detail in a fast-paced environment.
• Communicate professionally and promptly with clients via email and phone.
• Build rapport and maintain strong relationships with planners, intermediaries and direct clients.
• Develop a full working knowledge of the operations of the hotel to include room count, meeting space and hotel capabilities.
• Develop a complete knowledge of company sales policies and SOP’s.
• Ensure knowledge of and adherence to those policies by the sales team.
• Meet or exceed set goals.
• Monitor production of all top accounts and evaluate trends within your market.
• Absorb and execute the preparation of required reports in a timely manner.
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Use your computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Abide by Prime Selling Time (PST).

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be skilled in Windows, Company approved spreadsheets and word processing (excel, word, powerpoint, brand sales systems, delphi, STS, etc.).
• Long hours are sometimes required.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the portfolio.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.