Inside Sales Manager
Job Summary
ArcMAG Technologies is seeking a strategic and results-driven Inside Sales Manager to lead and elevate its inside sales organization. This role is responsible for driving revenue growth, managing key customer relationships, optimizing sales processes, and developing a high-performing team that supports the company's industrial, aerospace, defense, medical, and commercial business segments. The Inside Sales Manager serves as a critical bridge between customers, field sales, engineering, operations, and executive leadership.
Key Responsibilities
Lead, mentor, and develop the inside sales team to achieve revenue, margin, and customer satisfaction goals.
Establish performance metrics, accountability standards, and continuous improvement initiatives.
Foster a collaborative, customer-focused culture aligned with company values and strategic priorities.
Recruit, onboard, and retain top inside sales talent.
Develop and execute inside sales strategies that support business growth across target markets.
Drive pipeline development, opportunity conversion, and account penetration initiatives.
Partner with field sales and business development teams to ensure seamless account coverage.
Identify cross-selling and upselling opportunities across product lines and divisions.
Build and maintain strong relationships with strategic customers and channel partners.
Oversee quoting, proposal development, pricing strategy, and contract negotiations.
Ensure timely resolution of customer issues, including escalation management.
Support key account planning and long-term customer retention strategies.
Streamline sales processes to improve responsiveness, efficiency, and forecasting accuracy.
Leverage CRM systems and analytics to monitor performance and inform decision-making.
Collaborate with operations, supply chain, and engineering teams to align customer expectations with delivery capabilities.
Drive improvements related to order management, demand planning, and customer communications.
Analyze market trends, customer needs, and competitive activity to guide strategic decisions.
Prepare regular sales reports, forecasts, and executive-level presentations.
Contribute to annual budgeting, sales planning, and enterprise growth strategy development.
Qualifications
Bachelor’s degree in Business, Engineering, Marketing, or a related field (Master’s degree or advanced technical degree preferred).
8–12+ years of progressive sales experience, including leadership roles in inside sales, account management, or commercial operations.
Experience in manufacturing, industrial products, engineered materials, or technical B2B environments, with the ability to support detailed contract review processes.
Background supporting aerospace, defense, medical, automotive, and/or industrial markets.
Demonstrated success leading teams, driving revenue and margin growth, and improving sales effectiveness.
Strong business acumen with advanced analytical, forecasting, and problem-solving skills.
Excellent communication, negotiation, and relationship-building capabilities.
Proficiency with CRM platforms, quoting tools, sales technology, and performance analytics.
Working knowledge of contract structures, complex pricing models, long-term supply agreements, and commercial terms.
Familiarity with engineered materials, magnetics, or custom manufacturing solutions (an asset to the role).
Ability to travel domestically approximately 30–50% of the time.
Skills & Competencies
Leadership & Talent Development – Provides clear direction, aligns team goals with commercial strategy, and drives sustainable revenue and margin growth while coaching, motivating, and developing team members to strengthen capability, engagement, and overall performance.
Commercial Excellence – Enhances sales effectiveness through disciplined pricing, value-based selling, and strong pipeline management.
Customer-Centric Thinking – Anticipates customer needs and ensures decisions, priorities, and processes elevate the customer experience.
Technical Acumen – Understands engineered materials, product specifications, and manufacturing capabilities to support accurate quoting and solution positioning.
Cross-Functional Collaboration – Builds strong partnerships with field sales, engineering, operations, and supply chain to ensure seamless customer support and execution.
CRM & Data-Driven Sales Enablement – Leverages CRM systems, analytics dashboards, forecasting tools, and quoting software to enhance visibility, guide strategic decisions, prioritize opportunities, and improve sales performance.
Process Optimization – Improves quote-to-order workflows, reporting mechanisms, and sales processes for efficiency, accuracy, and scalability.
Communication & Negotiation Skills – Communicates clearly across levels and negotiates pricing, terms, and complex requirements with confidence.
Problem-Solving & Escalation Management – Quickly diagnoses issues and leads cross-functional solutions that balance customer impact and operational realities.