Inside Sales Learning & Development Manager

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.

Responsibilities

Job Summary: This role is critical in transforming inside sales into a high-performing, strategically enabled function—equipping teams with the skills, tools, and confidence to deliver meaningful customer interactions and drive sustained business growth.

Essential Functions & Accountabilities:

Inside Sales Capability Development

• Design and deliver a comprehensive learning strategy tailored to inside sales roles across the supported business units (Office, STEM, and Fertility), with a focus on virtual engagement, phone-based selling, and digital communication
• Build and facilitate training programs that strengthen selling skills, product knowledge, clinical understanding, and business acumen
• Elevate capabilities in areas such as objection handling, call planning, account penetration, and whitespace opportunity identification

Curriculum Design & Delivery

• Develop and execute blended learning programs (asynchronous and live) for both new hires and tenured inside sales professionals
• Create scalable onboarding experiences that accelerate time-to-productivity
• Lead engaging, high-impact virtual and in-person training sessions aligned to adult learning principles
• Partner with BU Learning and Development Subject Matter Experts in order to elevate product knowledge and application

Strategic Business Alignment

• Partner with Sales Leadership to align learning initiatives with revenue goals, growth priorities, and performance gaps
• Collaborate with Marketing, Medical, and other key stakeholders to ensure training reflects current messaging, product positioning, and market dynamics
• Support product launches, new indications, and strategic initiatives through targeted training programs

Content Development & SME Leadership

• Serve as the subject matter expert for inside sales excellence, ensuring training content reflects best practices in remote selling environments
• Develop high-quality, compliant training materials in collaboration with internal teams and external vendors
• Manage content lifecycle, including updates, approvals (e.g., Veeva), and ongoing optimization

Learning Measurement & Impact

• Apply the ADDIE model to design, implement, and continuously improve learning programs
• Establish clear learning objectives and performance metrics tied to business outcomes
• Measure training effectiveness through assessments, time to performance, behavioral assessment, learning data, field performance, and QBRs adjusting programs accordingly

Cross-Functional Leadership

• Drive alignment across Sales, Marketing, Medical Affairs, Market Access, HR, and other stakeholders to ensure cohesive learning experiences
• Lead and influence within a matrixed organization, managing initiatives without direct authority
• Support broader Learning & Development initiatives and contribute to enterprise-wide capability building

Continuous Development & Innovation

• Integrate modern learning technologies, eLearning, and digital tools to enhance engagement and scalability
• Stay current on inside sales trends, tools, and methodologies to continuously evolve training approaches
• Support national and regional sales meetings with impactful learning experiences

Travel: Willingness to travel up to 30–50% as needed

Qualifications

Knowledge, Skills, and Abilities:

• Experience in Learning & Development or training leadership roles
• Background in women's health or medical device industry
• Experience designing eLearning and leveraging learning technologies
• Strong project management skills with the ability to manage multiple priorities
• Familiarity with CRM and inside sales platforms (e.g., phone systems, virtual engagement tools)

Work Environment:

• Remote role with dedicated workspace required
• Travel may include corporate meetings, training sessions, and industry events
• Ability to facilitate extended training sessions (virtual and in-person)

Experience & Education:

• Bachelor's degree (BA/BS)
• 2–3 years of experience in inside sales, sales training, or learning & development, preferably within medical devices or healthcare
• Demonstrated success in virtual/inside sales environments
• Strong understanding of consultative selling, adult learning principles, and customer engagement strategies
• Proven facilitation skills in both live and virtual settings
• Strong communication, presentation, and stakeholder management skills
• Ability to quickly learn complex product and disease state information

Core Competencies

• Inside Sales Expertise (virtual selling, phone-based engagement, digital communication)
• Instructional Design & Facilitation Excellence
• Strategic Thinking & Business Alignment
• Data-Driven Decision Making
• Cross-Functional Collaboration & Influence
• Project Management & Execution
• Communication & Storytelling
• Adaptability and Continuous Improvement

Benefits

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits.