Inside Sales - Flooring

About the role

Now hiring: Full-time Inside Sales Representative in our Flooring Department at Doug Ashy Building Materials.

Responsibilities

• Greet every customer whether in person or on the phone with a warm, friendly attitude and a willingness to help.
• Guide customers in selecting the right flooring products for their projects by answering questions, sharing your product knowledge, and offering suggestions that meet their needs.
• Prepare and process customer orders accurately, ensuring everything runs smoothly from quote to completion.
• Provide quotes and assist with special orders, following up to guarantee on-time delivery and complete satisfaction.
• Stay current on new flooring products, materials, and trends by attending vendor training sessions.
• Work closely with our outside sales team to ensure customer needs are met quickly and effectively.
• Help maintain accurate inventory by reporting shortages or discrepancies and keeping the department stocked and organized.
• Support your teammates by cross-training in different areas when needed, because teamwork builds success!
• Look for new business opportunities and share leads with your manager to help us grow.
• Keep the showroom clean, safe, and customer-ready at all times.
• Other duties as assigned by the manager to support the success of the team and business.

Requirements

• A people-first mindset with strong customer service skills and you enjoy helping others and solving problems.
• Clear and friendly communication skills, both in person and over the phone.
• Basic computer knowledge and comfort learning point-of-sale and inventory systems.
• Ability to stay organized, accurate, and focused in a busy environment.
• Prior flooring or building materials experience is a plus, but not required. We’ll train the right person with the right attitude!
• Previous sales, retail, or customer service experience preferred.
• Ability to occasionally lift and move up to 20 pounds and perform light physical tasks such as bending, reaching, and organizing products.
• Comfortable using a computer for extended periods while handling customer interactions.

Benefits

• Retirement Plan with Company Match – Helping you build a solid future.
• Health & Dental Insurance – Coverage that keeps you and your family protected.
• Paid Time Off – Earn time to relax, recharge, or take care of what matters.
• Employee Discounts – Save on the materials and products you use most.
• Job Stability & Team Environment – We’re family-owned and here for the long haul.