Inside Sales Engineer Intern

About the role

The Inside Sales Engineer Intern serves as a technical resource for quotation opportunities, application review, and customer solution development. Working closely with the Inside Sales Manager, Outside Sales, Engineering, Product Management, and Operations, this role provides technical and commercial support for valve automation and process control applications while contributing to our industry-leading customer service and shaping departmental processes and tools. The ideal candidate possesses strong analytical and problem-solving skills, enjoys working with customers on technical applications, and seeks long-term career growth within Westlock Controls. Superior customer focus, collaborative work style and strong attention to detail are essential for success. The Inside Sales Engineer Intern will respond to quotation questions, proactively follow-up on opportunities and work with Outside Sales to secure business. The associate will also enter sales orders and post-sale customer support. This position is intended for individuals seeking to build a long-term career within Westlock Controls and Crane Company. Through mentorship, technical training, and cross-functional exposure, the successful candidate will develop capabilities that can lead to advancement opportunities in senior inside sales, outside sales, commercial leadership, or product management roles.

Responsibilities

• Serve as the technical resource for RFQs involving controls and monitoring products, including switchboxes, positioners, transmitters and accessories.
• Review customer specifications, datasheets, and technical requirements including hazardous area certifications and enclosure ratings to ensure compliance with project and application requirements.
• Provide product selection guidance to customers, distributors, OEMs, and Outside Sales personnel.
• Partner with Engineering and Product Management to evaluate non-standard applications and develop optimized technical solutions.
• Support strategic project opportunities through technical proposal development and customer clarification activities.
• Develop and maintain a relationship with Outside Sales to ensure closed loop communication between the customer and Westlock Controls.
• Deliver excellent service and responsiveness to customers, providing written quotations in a timely manner.
• Track and follow up on quotation activity and maintain accurate records.
• Identify opportunities to streamline quotation, order entry, and customer support processes through automation, standardization, and best practices.
• Assist in the creation and maintenance of application guides, sizing tools, technical resources, and quotation standards.
• Lead or participate in continuous improvement projects focused on quote turnaround time, order accuracy, customer response time, and commercial efficiency.
• Support implementation and optimization of commercial systems including CRM and quote tool.
• Support accurate reporting of key performance metrics that improve visibility to quote activity, conversion rates, backlog, and commercial performance.
• Work closely with the Inside Sales Manager to learn business processes, commercial strategy, customer management, and leadership responsibilities.
• Cross-train within multiple commercial functions to build organizational flexibility and capability.
• Support training and mentoring of team members in areas of technical product knowledge, application review, and quoting best practices.
• Process and investigate RGA, Return Goods Authorization.
• Work closely with accounting to ensure credits and debits are resolved