Inside Sales Engineer

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. We distribute industry-leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and Refrigeration equipment, along with a full line of aftermarket parts, supplies, and accessories. With approximately 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, and over 2,000+ employees, our vast footprint and e-Commerce platform enable us to provide best-in-class service to our customers. Our vision is to become a world-class distribution company through the relentless pursuit of service excellence, driven by our customers and employees.

About the role

As a Commercial Inside Sales Representative, you will provide pre- and post-order support to key dealers and the local sales team within the designated Northeastern New Jersey market areas. You will seek new business opportunities by responding to sales leads and targeting underserved markets that can benefit from our HVAC products and solutions. This role is integral to customer relationships, with contact occurring via incoming and outbound calls, digital channels, and indirect support of the sales team.

Responsibilities

• Provide superior engagement for sales follow-up and customer service to both external and internal customers.
• Support the Commercial Rooftop customer sales phone/order queue.
• Assist with the maintenance and follow-up of open customer orders/sales support.
• Provide technical post-sale support to the sales organization, including monitoring shipping, delivery, and return status.
• Handle incoming customer requests for orders and product information (equipment specifications and applications).
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
• Support the Warranty Team with customer claims and questions as needed.
• Identify and pursue add-on sales opportunities when processing customer orders.
• Drive technology and tool adoption within customer groups and sales channels, including:
  • WATSCO Ventures technology suite: Easy Stock, On Call Air, Housecall Pro, Credit for Comfort
  • eComm tools: Website and Mobile App, Salesforce
  • Contractor Assist: Pick-up Express
• Demonstrate a working knowledge of residential and commercial HVAC products, including replacement configurations, substitutions, and sell-up strategies.

Requirements

• High School diploma or equivalent required; Associate’s or technical degree preferred.
• 1-2 years of customer call center/order entry experience.
• 1-3 years of HVAC commercial/residential industry experience.

Qualifications

• Highly motivated self-starter, able to work with minimal direction.
• High sense of urgency, team-oriented, and strong interpersonal skills.
• PC and common software literacy.
• Desire to succeed and learn for future growth and development.
• Excellent customer relations and customer service skills.
• Ability to actively problem-solve and innovate when information is not readily available.
• Ability to work in a fast-paced environment with excellent organizational skills.
• Exceptional written and verbal communication skills, with a focus on follow-through.
• Commitment to learning and adhering to CE Team A7 Principles to ensure 100% customer satisfaction in each transaction.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term and Long-term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Pay

$70K - $80K + Bonus (based on sales incentives)