Inside Sales Engineer

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. We distribute industry-leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and Refrigeration equipment, along with a full line of aftermarket parts, supplies, and accessories. With approximately 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, and over 2,000 employees, our vast footprint and e-Commerce platform enable us to deliver best-in-class service. Our vision is to become a world-class distribution company through the relentless pursuit of service excellence.

About the role

The Inside Sales Engineer will provide customer sales and support for Commercial contractor sales of HVAC equipment, parts, and supplies. This role involves working collaboratively with the commercial sales team as a technical advisor and product advocate, configuring, pricing, and quoting technical and financial solutions to position CE as a viable solution for customers. This position is eligible for performance-based bonuses and incentives.

Responsibilities

• Respond to new business opportunities based on sales leads from Account or Sales Managers and generate quotes for commercial sales with assigned accounts.
• Assist Account Managers and Sales Managers with new and existing accounts, and introduce new products to Engineers and Mechanical Contractors.
• Complete bids, submittals, and take-offs based on plan reviews and specifications in support of commercial sales.
• Follow up on quotes, bids, and submittals to finalize the sale.
• Engage extensively with customers, manufacturers, and the sales team via phone and email.
• Assist with training for Commercial dealers as needed.
• Resolve customer issues in alignment with the company’s mission, values, and financial objectives.
• Identify and communicate customer needs and sales opportunities to drive future growth.
• Travel as needed with the Sales Team to support presentations and trade show activities.

Requirements

• Proficiency in Microsoft Office Applications.
• Ability to read architectural, mechanical, and electrical blueprints.
• Basic understanding of electrical and mechanical control systems.
• Maintain expert-level product knowledge and applications.
• Strong communication, interpersonal, and organizational skills.
• Proficiency with CRM/Database tools.
• Experience working with contractors is highly desired.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong problem-solving abilities with the competence to make recommendations.

Qualifications

• Bachelor’s Degree in Engineering/Technical Field or equivalent successful experience in a similar technical role.
• 3-5+ years of commercial HVAC engineering or applications experience, or technical knowledge of HVAC.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term and Long-term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Full-time and part-time positions are available. Locations: Richmond, VA; Hanover, MD; or Herndon, VA.