Inside Sales/Customer Service Rep - Bi-lingual (Eng/Spanish)

Responsibilities

• Be the trusted advisor for direct customers and distributors on a global basis
• Answer distributor/direct customer calls and provide general service and support regarding any transactions, including but not limited to customer orders, returns, shipments and basic product questions
• Receive and enter phone, fax or emailed orders from distributors and direct customers
• Call customers when necessary to advise of shipment delays and/or information necessary to process purchase orders
• Make changes to or cancel orders/backorders
• Initiate orders for replacement parts and/or correcting errors
• Update customer and distributor information in Bettcher’s CRM
• Solicit sale of new or additional services
• Resolve customer issues in a professional manner to continue to make Bettcher a customer’s most valued supplier
• Avoid customer feedback information
• Ensure on-time delivery of all designated customer/distributor orders
• Initiate and coordinate paperwork and required documents for processing international shipments
• Support Bettcher global sales managers to facilitate good communication between the customer/distributor regarding any order transactions
• Process order returns/credits/warranty claims/RMA’s for direct customers and distributors
• Expedite orders with the factory when necessary
• Inform customers/distributors of changes in shipping dates and make necessary changes to order regarding changes in product availability
• Provide shipping (tracking) information
• Provide information on product pricing, product availability and lead times

Requirements

• High school diploma or GED
• Bi-lingual (English/Spanish)
• Customer service/inside sales experience (minimum 3 years in sales or sales support area)
• Proficiency in the use of computers including Excel, Word, and the Internet
• Proficiency in using data bases for order entry, shipping
• Excellent written and verbal communication skills
• Positive attitude and self-motivated
• Export compliance and / or international shipping experience