Inside Sales/Customer Service Rep - Bi-lingual (Eng/Spanish)

Bettcher Industries is a leading developer and manufacturer of innovative precision cutting and trimming tools for food processing and industrial applications. The company also manufactures equipment for the restaurant, fast food, and institutional foodservice. All products are designed to improve working health, safety, and comfort while enhancing efficiency and profitability for customers.

About the role

The Inside Sales / Customer Service Representative provides support to international distributors, international and domestic customers, and Bettcher global sales managers for order processing, shipping, and resolving sales transaction issues.

Responsibilities

• Act as a trusted advisor for direct customers and distributors globally.
• Answer distributor and direct customer calls, providing support for transactions including orders, returns, shipments, and basic product questions.
• Receive and enter phone, fax, or emailed orders from distributors and direct customers.
• Contact customers to advise of shipment delays or information needed to process purchase orders.
• Make changes to or cancel orders and backorders.
• Initiate orders for replacement parts or correct errors.
• Update customer and distributor information in Bettcher’s CRM.
• Solicit sales of new or additional services.
• Resolve customer issues professionally to maintain Bettcher as a valued supplier.
• Obtain customer feedback information.
• Ensure on-time delivery of all designated customer/distributor orders.
• Initiate and coordinate paperwork for international shipments.
• Support Bettcher global sales managers to facilitate communication regarding order transactions.
• Process order returns, credits, warranty claims, and RMAs for direct customers and distributors.
• Expedite orders with the factory when necessary.
• Inform customers/distributors of changes in shipping dates and product availability.
• Provide shipping (tracking) information, product pricing, availability, and lead times.

Requirements

• High school diploma or GED.
• Bi-lingual (English/Spanish).
• Minimum 3 years of customer service or inside sales experience.
• Proficiency in computers, including Excel, Word, and the Internet.
• Experience using databases for order entry and shipping.
• Excellent written and verbal communication skills.
• Positive attitude and self-motivated.
• Export compliance and/or international shipping experience.

Employment is contingent upon successfully completing a pre-employment background check and drug screening. Candidates must provide documentation of eligibility to work in the U.S. (I-9 form).