Inside Sales Customer Service Manager

About the role

The Inside Sales Manager leads an inside sales / customer care and service team focusing on inbound orders and outbound customer engagement, driving sales performance through coaching, process excellence, technology adoption, and data-driven decision making while delivering exceptional customer experience. This role combines sales leadership, operational management, workforce planning, and continuous improvement to maximize productivity in a fast-paced call center environment.

Key Responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives.
• Establish accountability aligned to company growth objectives.
• Close inbound inquiries and orders to improve revenue per opportunity.
• Partner with field sales to maximize territory coverage and lead follow-up.
• Build customer relationships through daily engagement and/or planned business reviews.
• Leverage customer segmentation data to develop selling strategies and playbooks.

Required Qualifications

• A High School Diploma OR GED
• 3+ years of inside sales or call center leadership experience
• 2+ years of experience with CRM platforms
• 3+ years in Microsoft Office and the ability to organize data and create presentations in applications such as Excel and PowerPoint

Preferred Qualifications

• Bachelor’s degree in business, Marketing, or related field
• Strong analytical and reporting skills
• Internal / External presentation skills
• Proven success leading high performing inside sales/customer service teams
• Excellent coaching and communication abilities
• Experience in HVAC equipment rental and/or B2B services
• Knowledge of workforce management principles
• Experience implementing sales technology and automation
• Experience in project and change management

Pay and Benefits

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation includes short-term cash incentives, subject to plan requirements. Benefits include Health Care Benefits, Retirement Benefits, Time off and Leave, Disability, Life Insurance and Accidental Death and Dismemberment, Tax-Advantaged Accounts, and Tuition Assistance.