Inside Sales Manager

About the Role

The Inside Sales Manager oversees the company’s lead generation and sales support functions. This hands-on role combines team leadership, operational management, sales process coordination, and business development support. The ideal candidate is highly organized, data-driven, proactive, and capable of building scalable processes in a fast-paced entrepreneurial environment.

Responsibilities

• Manage and mentor a team of lead generation and sales support representatives.
• Establish daily and weekly performance metrics for lead sourcing, qualification, follow-up, and pipeline activity.
• Foster a culture of accountability, responsiveness, and continuous improvement.
• Master the company’s product line, CRM, and internal systems to enable effective training and knowledge transfer.
• Oversee lead research activities across multiple platforms and databases.
• Ensure a consistent flow of qualified leads to the sales organization.
• Maintain CRM accuracy and ensure proper tracking of all leads, opportunities, and customer interactions.
• Monitor lead conversion rates and pipeline progression.
• Coordinate closely with the sales team to ensure timely outreach and follow-up on incoming and outbound leads.
• Track sales activity and ensure opportunities are progressing through the pipeline.
• Help identify stalled opportunities and recommend re-engagement strategies.
• Direct research and lead generation efforts using platforms like Construct Connect, Dodge, and ZoomInfo.
• Develop and launch outbound sales campaigns targeting key industries, customer segments, and strategic opportunities.
• Coordinate email outreach, prospecting initiatives, and lead nurturing campaigns.
• Analyze campaign performance and optimize messaging, targeting, and conversion rates.
• Produce regular reports on lead generation performance, pipeline health, campaign effectiveness, and sales activity.
• Provide actionable insights to leadership regarding trends, opportunities, and operational improvements.
• Monitor KPIs including lead volume, response time, conversion rates, and sales pipeline metrics.
• Build and improve scalable lead management and sales support processes.
• Implement best practices for CRM usage, reporting, and sales workflow management.
• Identify automation opportunities to improve efficiency and visibility.

Qualifications

• 4+ years of progressive experience in sales operations, sales support, lead generation, business development, or inside sales management, preferably within the building materials sector.
• Deep expertise in sales process management and data analytics.
• Exceptional communication, leadership, and management skills.
• Strong proficiency in MS Applications and CRM experience (Salesforce, HubSpot, Zoho, or similar).
• Strong analytical and problem-solving abilities.
• Comfortable operating in a fast-moving company environment.

Preferred Experience

• Experience with outbound sales campaigns and prospecting tools.
• Familiarity with platforms such as ZoomInfo, LinkedIn Sales Navigator, Apollo, or similar tools.
• Experience building reporting dashboards and sales tracking systems.

Pay

Base Salary: $100,000–$120,000 (based on experience).