Inside Sales & Customer Support Manager

About the Role

This is an opportunity to take a key leadership role in a well-regarded medical device and instrument company. You will build and shape a customer-facing inside sales function, working in a highly visible, cross-functional position collaborating with sales, operations, quality, and finance to drive customer satisfaction and overall business growth.

Responsibilities

• Develop and manage the customer-facing inside sales organization.
• Implement and refine inside sales processes and programs to create measurable value.
• Serve as the primary point of contact for all customers, partners, and sales opportunities.
• Collaborate with the sales team to manage the CRM system and business development pipeline.
• Partner with the operations team to align production and build plans with customer delivery dates.
• Work cross-functionally with Quality and Finance teams on customer complaints, RMAs, and accounts receivable.
• Coordinate all aspects of trade show participation, from registration to on-site logistics.

Requirements

• A degree in Business, Sales, Marketing, or a related discipline, or equivalent professional experience.
• At least 3 years of experience in a customer service, inside sales, or marketing role, ideally with management responsibilities.
• A background in a high-technology manufacturing environment, preferably within medical devices, healthcare, or biotechnology.
• Strong proficiency with MS Office (Word, PowerPoint, Excel) and CRM systems.
• Outstanding written and verbal communication skills, with experience delivering presentations.
• The ability to work with minimal supervision in a dynamic, fast-paced environment.

Preferred Qualifications

• Previous accounting experience.
• Knowledge and experience with ISO 13485 and cGMP processes.

Benefits

• Comprehensive benefits package including 401(k) with matching.
• Health, dental, and vision insurance.
• Paid time off and parental leave.

Pay

Base salary: $70,000 - $90,000 per year.

Location & Schedule

Newbury Park, CA. Occasional travel for trade shows and training.