Inside Sales/Customer Service

About the Role

The primary function of Inside Sales is to provide product knowledge on building materials including drywall, insulation, metal studs for drywall, ceiling systems, stucco, construction tools, construction safety items, drywall compound, and accessories for the drywall industry.

Responsibilities

• Taking orders at the sales counter and over the phone.
• Building relationships with customers.
• Using company computer system to enter orders.
• Completing sales orders and tendering cash sales.
• Developing product knowledge to assist customers with purchases.
• Collaborating with Outside Sales Reps and Sales Managers to determine necessary strategic sales approaches.
• Overcoming objections of prospective customers.
• Emphasizing product/service features and benefits, quoting prices, discussing credit terms, and preparing sales order forms and/or reports.

Requirements

• High school diploma or GED required; 4-year degree preferred.
• Ability to self-manage, show initiative, and be comfortable meeting the public.
• Must be a team player, demonstrate attention to detail, and have good organizational skills.

Physical Requirements

• Must be able to remain in a stationary position in an office environment: 50% of the time.
• Will frequently move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and exchange accurate information.
• Constantly working in an office environment.

Skills

• Problem-solving and task prioritization.
• Stress management depending on deadlines and ongoing projects.
• Multitasking.
• Receiving and analyzing information.
• Quickly communicating solutions if problems occur.
• Demonstrating a high degree of sound judgement and initiative.
• Displaying trust and integrity.
• Embodying the principles of servant leadership by putting the needs of others first and valuing diverse perspectives.
• Working independently and on a team; ability to lead, execute, and/or delegate as needed.
• Establishing and maintaining effective working relationships at every level of the organization.
• Championing an inclusive working environment by empowering others and celebrating diverse backgrounds and experiences.
• Professional communication, both verbally and in writing, to coworkers and customers.

Pay

The base salary for this position typically falls within the range of $20.00 to $26.63 per hour. Starting wage may vary based on factors including location, education, training, and experience. Hourly associates may be eligible for overtime based on business needs and may also be eligible for performance-based bonus programs, commissions, car allowance, or reimbursement for travel expenses.

Benefits

• Competitive weekly/bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Company-paid life and short-term disability insurance.
• Optional long-term disability and additional life insurance.

Location: GMS West / Northwest territories, in-office at Above Structure 3 - Syosset, 301 Robbins Lane, Syosset, NY 11791.