Inside Sales/Customer Service
About the Role
Based in Addison, IL, the primary responsibility of the Customer Service Representatives is to provide support and develop relationships with our customers and sales teams. You'll provide the highest degree of customer service and respond to inquiries from customers and Account Managers by accurately and efficiently processing requests for price, delivery, returns, order status, order expedites, product literature, and technical assistance.
Responsibilities
- Respond to customer and Account Manager inquiries regarding price, delivery, returns, order status, order expedites, product literature, and technical assistance.
- Process requests accurately and efficiently.
- Develop and maintain relationships with customers and sales teams.
Qualifications
- High attention to detail.
- Sense of urgency.
- Excellent organization skills.
- Positive demeanor.
About the Company
SunSource and its family of companies represent 270+ locations and 4,000+ employees, making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. www.sun-source.com
We are an Equal Employment Opportunity Employer M/F/V/D. We participate in E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.