Inside Sales & Customer Service

About the Company

SunLight2® is a U.S.-based architectural LED lighting company specializing in high color accuracy, Dim-to-Warm technology, and premium LED lighting products.

About the Role

The Inside Sales & Customer Service Representative supports B2B customers including lighting showrooms, electrical distributors, designers, and architects. This role focuses on customer service, sales support, quotations, order management, and account development.

Responsibilities

• Sales & Account Support
  • Answer customer inquiries via phone and email
  • Cold call and email prospective customers
  • Support showroom programs, displays, and project sales
  • Follow up on quotations and sales opportunities
  • Assist outside sales representatives and regional managers
• Quoting & Order Management
  • Prepare quotations and process orders
  • Confirm pricing, lead times, and shipping details
  • Monitor open orders and provide status updates
  • Maintain pricing and account policies
• Customer Service
  • Provide prompt and professional customer support
  • Resolve order and product issues
  • Build long-term customer relationships
  • Deliver a high-quality customer experience
• CRM & Reporting
  • Maintain CRM records and account activity
  • Track quotations, opportunities, and sales pipeline
  • Provide weekly reports and updates
  • Keep customer and showroom documentation organized

Requirements

• Minimum 5 years of inside sales and customer service experience
• Experience supporting B2B sales
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and CRM systems

Benefits

• Base salary plus performance-based bonus
• Medical, dental, and vision insurance
• 401(k) plan
• Paid PTO
• Additional benefits based on company policy