Inside Sales and Customer Service

About the role

Inside Sales and Customer Service candidate responsible for assisting customers, processing orders, and providing outstanding service through both incoming and outgoing communications.

Responsibilities

• Assist customers via phone and other communication channels.
• Process orders using the company’s computer business system.
• Analyze customer needs and recommend company products and services.
• Maintain and update sales and service-related customer activity in the CRM database.
• Prepare and deliver quotes to customers in a timely manner.
• Follow company pricing guidelines and procedures.
• Monitor sales orders through delivery, keeping customers informed.
• Expedite resolution of customer problems, issues, or complaints.
• Collaborate with outside sales teams to support customer needs.

Requirements

• Self-starter with a customer service-oriented mindset.
• Willingness to learn company products, including some knowledge of fabrication and machinery.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Basic computer skills and good time management.
• Strong communication skills, both verbal and written.
• Ability to build relationships with customers and coworkers.
• Truthful, credible, and knowledgeable in the workplace.

Benefits

• Positive and clean work environment.
• Daytime hours: Monday to Friday, 8 AM–5 PM.
• 401K retirement plan.
• Healthcare coverage.
• Life insurance.
• Paid holidays and PTO.