Inside Sales/Customer Service

Key Responsibilities/Essential Duties

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Present price, credit and terms in accordance with standard procedures of the company
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding the availability of in-stock items
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Develop meaningful relationships with customers to encourage trust and loyalty
• Actively participate in shipping, receiving and inventory processes
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
• Fill requests for catalogs, information or samples
• Capture accurate and complete information in Company software
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Present a professional image at all times to customers and vendors

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to calculate percentages and pricing quickly and accurately
• Strong Time Management skills

Other Requirements

• Pass pre-employment drug and alcohol screen and criminal background check
• Be able to provide valid documentation in accordance with I-9 requirements
• Display a professional and courteous attitude
• Report to work at the designated start time/maintain a strong attendance record
• Willing to travel to various work sites or training as required
• Willing to work overtime when necessary
• Strictly adhere to safety requirements and procedures and comply with the Company’s “Stop Work” policy
• Wear personal protective equipment (PPE) in designation operations and production areas as directed
• Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required