Inside Sales & Customer Care Representative-Roofing

About the role

Shamrock Roofing & Construction is a family-owned roofing and construction company headquartered in Kansas City, operating since 1977. Over the last few years, our business has expanded across the Midwest, with locations in Nebraska, Iowa, Oklahoma, Arkansas, and Colorado. We're growing our Customer Care Team and are seeking a driven Roofing Sales & Customer Care Representative.

Responsibilities

• Make outbound calls to current and potential customers with important updates throughout their roofing claims or repairs.
• Take inbound calls to help customers with updates and communication throughout their claims or repairs — and sell Shamrock services to new leads.
• Serve as Shamrock’s professional representative in all customer communications, by phone, email, and beyond.
• Build strong knowledge of our roofing products and services to identify customer needs, upsell, and convert new leads into new roofs.
• Document each call according to company and departmental policies.
• Follow up with customers in a timely manner.
• Bring a positive, patient, and understanding attitude to every interaction and build genuine rapport.
• Communicate clearly and professionally with internal and external customers.
• Handle other duties as assigned by your manager.

Requirements

• 1–2 years of inside sales experience minimum. B2C required; B2B a plus.
• Comfort with spreadsheets (Shamrock uses Google Workspace).
• Strong written and verbal communication skills.
• Excellent goal-setting and self-motivation.
• Basic math and data analysis skills.
• Strong problem-solving, critical thinking, and decision-making.
• Exceptional organization, time management, and multitasking.
• Keen attention to detail.

Pay

Base pay: $40,000–$45,000 based on experience, plus uncapped commission — earn a bonus on every sale you close, so your effort directly grows your paycheck.

Schedule

Full-time, in-office position: Monday–Friday, 8:00 AM–5:00 PM (plus a one-hour lunch).

Benefits

• Medical, Dental, and Vision insurance after 30 days of employment (effective the first of the following month).
• PTO accrual after 30 days of employment.
• 401(k) after 6 months of employment.

Disclaimer

Shamrock Roofing & Construction participates in the E-Verify Program for I-9 Verification. Shamrock Roofing & Construction provides equal employment opportunities to all employees and applicants, prohibiting discrimination based on race, color, religion, sex, national origin, age, disability, sexual orientation, and genetic information.