Inside Sales/counter Salesperson

About the role

Hajoca Corporation is seeking an Inside Sales/Counter Salesperson at its Harrisonburg, VA location. The role is responsible for meeting sales targets, assisting customers, and supporting overall Profit Center activities.

Responsibilities

• Meet or exceed sales targets established by Manager
• Work with PCM to establish revenue and margin targets
• Accurately process Sales Orders and Bids generated through telephone sales transactions
• Aid customers who pick up their order at the Profit Center
• Find ways to grow sales with existing customers and build lasting relationships
• Generate sales leads that develop into new customers
• Identify opportunities for value-added services and articulate solutions
• Investigate and resolve customer problems, address pricing deductions and material returns, and follow up to ensure resolution and customer satisfaction
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk
• Successfully complete required safety and compliance training programs as assigned
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required

Counter Sales Responsibilities

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center
• Accurately process and fill Sales Orders generated at the sales counter
• Attract and retain customers
• Work with the PCM to establish revenue and margin targets
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material
• Provide customers with reliable information regarding product specifications, pricing, and availability
• Keep the counter area and merchandise displays clean, neat, current, stocked, and safely displayed
• Ensure security and control is upheld at this primary point of customer contact
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery

Qualifications

• 1 year of experience in customer service or inside sales & Counter Sales contractor sales preferred
• Knowledge of products sold in the Profit Center preferred

Skills

• Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data
• Outstanding customer service, telephone/verbal communication, and generous listening skills
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell

Benefits

• Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service
• Full-time And Part-time Benefits
• 401(k) Retirement cash account with company contributions

Pay

Pay for Inside Sales/Counter Salesperson is between $22 and $25 per hour at this location.

Schedule

Full-time position.