Inside Sales - Contract Support Specialist

Join the team at Prescott’s Med — where quality meets care. Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team. This position will be supporting Prescott's Med and located either remote or onsite at our Monument, CO location. This position supports Prescott’s inside sales motion with a primary focus on renewal of service contracts and warranties, new business development, lead generation, and coordinated cross-sell and up-sell opportunities across multiple business units. The Inside Sales - Contract Support Specialist will support two defined sales territories and work in close partnership with sales representatives and business unit field technicians to drive growth in a structured, coordinated, and enterprise-aligned manner across Surgical Microscopes, Pumps, Monitors, Anesthesia, Washers, and Veterinary Equipment. We are currently seeking a Inside Sales - Contract Support Specialist to join our dynamic team. In this role, you will be responsible for engaging customers, managing contract-related sales activity, and selling the enterprise-level capabilities of Prescott’s—not just individual products or services. You will act as an extension of the field sales organization, helping ensure continuity of coverage, consistent messaging, and disciplined follow-through across assigned territories. This role is highly collaborative and requires tight integration with field sales teams, business unit leaders, and field technicians. Success in this position depends on your ability to document outreach, customer interactions, and deal progression in real time, ensuring visibility, accountability, and alignment across the broader commercial organization. This is paid hourly, with an annual equivalent of $37,440 to $45,760 USD/year plus commissions. Commissions earnings at plan is targeted at $50k. Responsibilities Manage a high volume of incoming leads and convert them into sales opportunitiesCommunicate with potential customers via cold calling, email, and online chat to understand their needs and recommend suitable productsUtilize a consultative selling approach to educate customers on the benefits and features of our products and servicesTrack and manage leads, pipeline, and sales activities using NetSuite CRM softwareNurture relationships with existing and previous customers to generate repeat business and upsell opportunitiesEnsure customer satisfaction through ongoing communication and relationship management; resolve any issues that may arise post-saleMaintain detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problemsProvide periodic territory sales forecastsCollaborate with the sales team to develop and implement effective sales strategies and achieve sales targetsProvide exceptional customer service and support throughout the sales processPerform other duties as assigned Requirements High school diploma or GED requiredMinimum of 1-2+ years of experience in inside sales or a customer service roleProven track record of meeting or exceeding sales targetsStrong phone presence and ability to engage customers and build rapportAbility to quickly understand customer needs and recommend appropriate solutionsUnderstanding of marketing and sales motionsEligible to work in the United States Preferred Experience working with NetSuite is a plusFamiliarity with the healthcare or medical device industry is a plusPrior experience working with field sales reps and cross-functional business units is a plus Benefits What we offer: At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including: Paid time offHealthcare insurance (medical dental, and vision coverage)Accident insurance, critical illness, and hospital indemnity insuranceShort term (employee paid) and long-term disability (employer paid)401K plan with company matchingContinuous learning and development - offering opportunities for training, workshops, and certificationsOur fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive