Inside Sales Support Specialist

About the role

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth.

Responsibilities

• Outside Sales Support
  • Provide day-to-day support to Outside Sales Representatives throughout the sales cycle
  • Prepare quotations, sales orders, purchase orders, and related sales documentation accurately and efficiently
  • Assist Outside Sales Representatives with customer requests, project updates, and account support
  • Support bid preparation, pricing requests, and product recommendations
  • Monitor customer orders to ensure timely processing and fulfillment
• Customer & Vendor Coordination
  • Serve as a primary liaison between Sales, Shipping, Receiving, Purchasing, Operations, vendors, and customers
  • Answer incoming phone calls and emails from customers, vendors, and sales personnel
  • Communicate order status, product availability, delivery schedules, and project updates
  • Build and maintain positive working relationships with customers, suppliers, and internal departments
  • Resolve routine customer concerns and escalate complex issues as appropriate
• Order Processing & Documentation
  • Process customer orders, purchase orders, quotations, returns, and related documentation with a high level of accuracy
  • Maintain organized sales files, order documentation, and customer records
  • Verify pricing, quantities, product availability, and order accuracy before release
  • Assist with reporting, sales documentation, and operational tracking
  • Ensure compliance with company sales procedures and documentation standards
• Sales Operations
  • Develop and maintain product knowledge to support customers and sales personnel
  • Assist with inventory inquiries and product availability
  • Support collection activities and accounts receivable follow-up when required
  • Identify opportunities to improve customer service, operational efficiency, order accuracy, and sales processes
  • Assist with implementation of continuous improvement initiatives throughout the sales department
• Cross-Functional Collaboration
  • Partner with Shipping, Receiving, Warehouse, Purchasing, Customer Service, Accounting, and Operations teams to support customer satisfaction
  • Communicate effectively with internal departments regarding project requirements and customer expectations
  • Support company initiatives that improve workflow, communication, and operational performance
  • Perform additional duties and projects as assigned

Requirements

• Excellent customer service and relationship-building skills
• Strong communication and interpersonal abilities
• Exceptional organizational and time-management skills
• Strong attention to detail and commitment to accuracy
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently while supporting a collaborative sales team
• Strong computer and office technology skills
• High school diploma or equivalent required; associate degree in Business, Sales, Construction Management, or related field preferred
• Previous experience in inside sales support, customer service, sales administration, order processing, or related roles
• Experience within building materials, lumber, millwork, construction supply, manufacturing, or industrial distribution preferred
• Product knowledge of construction materials, building products, and industry terminology preferred
• Basic understanding of inventory management, purchasing, and order fulfillment processes
• Ability to read and interpret blueprints or willingness to learn
• Experience using ERP, CRM, or business management software (BisTrack preferred)
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

Work Environment

• Primarily office-based environment within a branch, warehouse, or distribution facility
• Frequent interaction with customers, vendors, warehouse personnel, shipping teams, Outside Sales Representatives, and management
• Ability to sit and work at a computer for extended periods
• Occasional visits to warehouse, yard, or shipping areas may be required
• Ability to occasionally lift office materials weighing up to 25 pounds
• Flexibility to support extended hours during peak business periods as operational needs require

Benefits

• Health Care Benefits
• Paid Time Off

Pay

Salary Range USD $75,000.00 - USD $80,000.00 /Yr. This position may also offer variable compensation.