Inside Sales Support Specialist

About the role

The Inside Sales Support Specialist serves as the primary point of contact for customers, supporting wholesale sales channels. This role is responsible for helping drive sales, maintaining strong client relationships, ensuring order accuracy, and delivering an exceptional customer experience while remaining compliant with all state cannabis regulations.

Responsibilities

• Customer Service & Relationship Management
  • Act as the first point of contact for customer inquiries via phone, email, and in-person interactions
  • Build and maintain strong relationships with dispensaries, buyers, and retail customers
  • Provide product education, including strain profiles, effects, potency, and formats
  • Resolve customer issues, complaints, and order discrepancies in a timely and professional manner
• Sales & Revenue Generation
  • Support inbound and outbound sales efforts across retail and wholesale accounts
  • Maintain and grow existing accounts while identifying new sales opportunities
  • Aid in executing promotions, product launches, and pricing strategies
  • Track customer purchasing behavior and recommend upsell/cross-sell opportunities
• Order Management & Fulfillment Coordination
  • Process customer orders accurately through POS, ERP, or wholesale platforms (e.g., METRC, Business Central, Dutchie, etc.)
  • Cook up with inventory, logistics, and fulfillment teams to ensure timely delivery
  • Maintain order status and proactively communicate updates to customers
  • Ensure compliance with all packaging, labeling, and order documentation requirements
• Compliance & Product Knowledge
  • Maintain a strong understanding of state cannabis regulations and company SOPs
  • Verify customer credentials and ensure all transactions meet regulatory requirements
  • Stay current on product inventory, specifications, and availability
  • Ensure all customer interactions align with compliance standards and company policies
• Administrative & Reporting
  • Maintain accurate customer records, order logs, and communication notes
  • Support reporting on sales performance, customer trends, and account activity
  • Assist in inventory tracking and reconciliation as needed
  • Provide feedback to leadership on market trends and customer needs

Requirements

• 1–3 years of experience in customer service, sales, or cannabis industry preferred
• Strong understanding of cannabis products, terminology, and market trends
• Experience with POS, CRM, ERP, or seed-to-sale systems (e.g., METRC, MJ Freeway, Dutchie, LeafLink) preferred
• Excellent communication, organization, and problem-solving skills
• Ability to work in a fast-paced, highly regulated environment
• Must meet all state requirements for employment in the cannabis industry

Qualifications

• Customer-first mindset
• Attention to detail and compliance awareness
• Strong interpersonal and relationship-building skills
• Sales-driven with the ability to identify opportunities
• Adaptability and ability to manage multiple priorities

Skills

• Customer service skills
• Product knowledge
• Communication and problem-solving skills
• Ability to work in a fast-paced, highly regulated environment

Benefits

• Compensation: $57,000-62,000 annually
• Medical, dental, vision, and life insurance on the first of the month after you begin employment
• Competitive additional benefits including HSA, FSA, Dependable Care, EAP services, etc.
• 11 Days of accrued PTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure
• 401k program with an employer match after six months of employment

Pay

$57,000-62,000 annually

Schedule

Shift is Sunday – Thursday
Sunday: Remote
Monday – Thursday: In office