Inside Sales - Contract Support Specialist

Responsibilities

• Manage a high volume of incoming leads and convert them into sales opportunities
• Communicate with potential customers via cold calling, email, and online chat to understand their needs and recommend suitable products
• Utilize a consultative selling approach to educate customers on the benefits and features of our products and services
• Track and manage leads, pipeline, and sales activities using NetSuite CRM software
• Nurture relationships with existing and previous customers to generate repeat business and upsell opportunities
• Ensure customer satisfaction through ongoing communication and relationship management; resolve any issues that may arise post-sale
• Maintain detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
• Provide periodic territory sales forecasts
• Collaborate with the sales team to develop and implement effective sales strategies and achieve sales targets
• Provide exceptional customer service and support throughout the sales process

Requirements

• High school diploma or GED required
• Minimum of 1-2+ years of experience in inside sales or a customer service role
• Proven track record of meeting or exceeding sales targets
• Strong phone presence and ability to engage customers and build rapport
• Ability to quickly understand customer needs and recommend appropriate solutions
• Understanding of marketing and sales motions
• Preferred: Experience working with NetSuite, familiarity with the healthcare or medical device industry, prior experience working with field sales reps and cross-functional business units

Benefits

• Paid time off
• Healthcare insurance (medical, dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid) insurance
• 401K plan with company matching
• Continuous learning and development opportunities

Pay

$37,440 to $45,760 USD/year plus commissions

Schedule

Hourly, with an annual equivalent of $37,440 to $45,760 USD/year plus commissions